911 operators charged after woman dies Dispatchers thought it was a prank call when a 5-year-old said his mother had collapsed. by The Associated Press Originally posted by KANSASCITY.COM DETROIT | Two 911 dispatchers who dismissed a 5-year-old boy’s emergency calls after his mother collapsed have been charged with neglect of duty. By the time an officer arrived, the boy’s 46-year-old mother was dead. “I understand they get a quite a few crank calls, but you have to take it seriously when someone calls 911,” Wayne County Prosecutor Kym Worthy said Wednesday in announcing charges against Sharon Nichols, 43, and Terri Sutton, 47. They could get a year in jail if convicted of the misdemeanor. Worthy said the mother, Sherrill Turner, might have lived had the dispatchers done their jobs correctly. Robert Turner, now 6, called 911 twice Feb. 20 to report that his mother had collapsed and needed medical care, but “neither operator treated this as an emergency,” the prosecutor said. No police car was sent after Nichols took the first call. The boy called again three hours later, and Sutton reacted by sending police out to discipline the child and inform the parent that the youngster was dialing 911, Worthy said. Attorney Geoffrey Fieger has filed a wrongful-death lawsuit against the city on behalf of the family. Fieger said that Robert’s mother, who had an enlarged heart, would have survived if help had been sent immediately. |
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